Manufacturers · Software vendors · Integrators · Operators
Your nationwide field partner in France, under your brand.
You sell a solution, a device or a service, and your customers need a technician on site anywhere in France? iTEC becomes your field team: our partner technicians work in your name, never in ours, on the equipment you supply. We sell no solutions, so we never compete with you for your customers.
At a glance
- white label: we work in your name
100%
white label: we work in your name
- hardware sold: no conflict of interest
0%
hardware sold: no conflict of interest
- registered partner technicians across France
1,000+
registered partner technicians across France
- clients served from October 2021 to September 2026
300+
clients served from October 2021 to September 2026
What you expect from a field partner
On site at your customers’, without ever taking your place.
iTEC works under its clients’ brand, most often on behalf of integrators, telecom operators, manufacturers and software vendors. From October 2021 to September 2026, iTEC worked for more than 300 clients (integrators, operators, manufacturers, software vendors and key accounts). Outsourcing interventions means opening the door to your customers. That is why iTEC’s model rests on four commitments, and on one principle: we are installers, not integrators.
Neutrality
We sell no hardware and no solution, so no offer that competes with yours. No conflict of interest.
Discretion
100% white label: the technician works in your name. We regularly sign non-disclosure agreements with the companies we work for.
Your message
Your account manager learns your expectations and your brand, and passes them on personally to the technician who represents you.
Traceability
Reports, photos and deliverables the same day or the next day, real-time KPIs: what you need to report back to your own customers.
For your customers
You stay the point of contact. We are the field team.
Your customer contacts you, as usual. You pass the request on through the channel of your choice: email for low volumes, tickets for recurring requests, bulk import for projects, web services for high volumes.
Your account manager prepares the job, selects the partner technician whose skills match the site and briefs them personally. The technician works in your name. The report comes back to you the same day or the next day in LogiTEC, our proprietary platform, included at no extra cost.
Selected references
- 6,000+ installations for several internet service providers: routers, phones, cabling and patch racks at business customers’ premises.
- 1,600 telecare solutions rolled out nationwide on behalf of a specialist software vendor.
- 500 PCs in one week in our lab: data backup, inventory, re-imaging, secure packing, palletising and shipping.
FAQ
Questions from partners
Can we outsource our on-site interventions in France to iTEC under our own brand?
Yes. iTEC installs, rolls out and maintains your equipment at your customers’ sites anywhere in France. Our partner technicians work in your name, never in ours, and we regularly sign non-disclosure agreements with the companies we work for.
How do you protect our customer relationship?
In three ways. We sell no hardware and no solutions, so we never compete with you. We work 100% white label, so your customer sees your brand. And we regularly sign non-disclosure agreements with the companies we work for.
What kind of jobs can you handle for our customers?
Installation and rollout of your equipment, on-site maintenance and after-sales service on a ticket basis, staging in our technical lab (configuration, imaging, diagnostics, repair), storage and shipping. Our seven fields: IT, digital signage, payment terminals, networks and Wi-Fi, IP telephony, IoT and cabling.
How do your technicians learn our procedures?
For every single job, your account manager personally briefs the technician by phone: context, site expectations, points of attention and procedures. Technicians are also trained and briefed for every new client and every new type of intervention.
Can you also work outside mainland France?
From October 2021 to September 2026, iTEC carried out interventions in the French overseas territories (La Réunion, French Guiana, Guadeloupe) and in Belgium, Switzerland, Luxembourg, Germany and Monaco, in addition to every department of mainland France.
Do you follow our procedures and sign-off forms?
Yes. That is how iTEC works: site survey or audit when needed, your procedures and sign-off forms applied, before and after photos, and reports available the same day or the next day in LogiTEC.
How are prices set?
A complete price list is agreed when the partnership is signed. Specific needs lead to new items built together. Invoicing is monthly, with a detailed Excel breakdown.